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Having a frozen Kindle can be incredibly frustrating, especially if you're in the middle of an exciting book! But don't worry; solving this issue is simpler than you think. Here are a few tips to get your Kindle back up and running again.
First, try restarting your device. Hold the power button for around 20 seconds until it turns off completely. Then wait 10-15 seconds before pressing it again to turn it back on. This should do the trick most of the time, but if not…
Next, try doing a hard reset. This means turning off your device by pressing and holding both buttons on either side for around 20 seconds until it turns off completely. Again wait 10-15 seconds before turning it back on to see if that does the job!

If it doesn't solve your problem, try contacting Kindle Support, Follow the below guide to contact Amazon Kindle Support.
If you own a Kindle e-reader and are experiencing difficulty accessing it or having other technical issues, the Amazon Kindle support team is ready to help. They can assist with troubleshooting, getting started guides, and account management. Let’s how to contact Amazon Kindle support so you can get back up and running quickly.

The best way to quickly reach Amazon Kindle customer service is through their online portal: Help & Customer Service. Here, customers can access specific FAQs and topics related to their device and create a support ticket if needed. Customers should expect an email response from the Support Team within 24 hours of submitting their request. They also offer live chat, which allows customers to directly communicate with an agent on any kindle related issue they may be facing.

Source: Amazon Kindle Support